How do I report an abandoned vehicle in Philadelphia?

Abandoned vehicles are the most common 311 complaint in the 19134 ZIP code.
Tow truck removing an abandoned vehicle from a Philadelphia street, editorial collage illustration in plum and magenta pink with burnt orange geometric shapes on a concrete texture background
Illustration by Jillian Bauer-Reese with AI assistance

Under Pennsylvania law, a vehicle counts as abandoned if it doesn't run, is parked illegally, or is missing its license plate, inspection sticker or Vehicle Identification Number (VIN) while sitting on a public street for more than 48 hours. On private property, the limit is 24 hours without the owner's OK.

Abandoned vehicle reports go to the Neighborhood Services Unit, part of the Philadelphia Police Department’s Neighborhood Nuisance Enforcement Division, not the Philadelphia Parking Authority.

What to do

Write down details about the vehicle. You'll need the street address where it's parked, plus the make (such as Honda), model (such as Civic) and body style (such as four-door sedan). The more detail, the better. If you can, take a picture.
Report it using any of the four options above. The 311 call center takes reports from 8 a.m. to 8 p.m. on weekdays. The app, website and walk-in options are also open.
Save your service request number. You can use it to check on your case through the app or by calling 311.

What's supposed to happen next

A police officer is supposed to check the vehicle and decide if it counts as abandoned. The owner should get a written notice and a chance to move or fix the vehicle first, according to Philadelphia Police Directive 12.6. If the vehicle is a safety hazard, or if both its registration and inspection have been expired for more than 90 days, it can be towed right away.
In practice, it takes a while. The process can take up to 120 business days, according to the Jenkins Law Library. The Philadelphia Inquirer reported in 2023 that the city had a backlog of 34,000 open complaints and that most cases took about six months.

Good to know

"I already reported it. Should I file again?"
The city says no - Philly 311 says filing twice creates duplicate cases that can slow processing. But if your report has been open for more than 120 business days, follow up with 311 using your service request number. You can also email the PPD’s East Service Detail at Police.CO_ESD@phila.gov or call your City Council member’s office to put pressure on the case.
"The steering column looks broken."
Call 911, not 311. A broken or missing steering column cover could mean the vehicle was stolen.
"It's blocking a hydrant or double-parked."
That's a parking violation, not an abandoned vehicle. Report parking problems to the Philadelphia Parking Authority at (215) 683-9773 or online.
Try your council office. Some residents have gotten faster results by calling their City Council member's office, according to The Philadelphia Inquirer. Not sure who your council member is? Look it up by address here.
Sources: Demand data from Philadelphia 311 open data via Carto API, queried March 19, 2026. "Abandoned vehicle" defined in 75 Pa.C.S. § 102. Reporting process from Philly 311 (April 19, 2021) and phila.gov. Police rules from PPD Directive 12.6. Call center hours from phillypolice.com (Jan. 14, 2026). Timeline from Jenkins Law Library (May 13, 2021). Backlog reporting from The Philadelphia Inquirer (Nov. 5, 2023). Council lookup from City of Philadelphia via ArcGIS.
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Produced by Kensington Voice. Last updated March 24, 2026.
This guide was researched and drafted with AI assistance. All sources were verified by Kensington Voice staff.
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